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OutRival Presents: The New Normal
The New Normal goes inside the organizations rebuilding their operations around AI. The companies winning the next decade will be the ones who show up for customers at every moment that matters. They shifted from reactive support to proactive relationship-building across the entire customer lifecycle. For our guests, this is already how things work. For everyone else, it's a glimpse into the future, early. We sit down with leaders in higher ed, insurance, travel, and beyond. They didn't catch up to AI. They used it to set a new standard for the people they serve. Welcome to the New Normal.
Episodes
1 episodes
OutRival Presents: The New Normal Ep. 1 - Penn Foster CEO Kermit Cook
Rubén Harris and Timur Meyster chatted with our friend Kermit Cook, CEO of Penn Foster, about reinventing a 135-year-old distance learning company for the AI era. Penn Foster was founded in 1890 to teach coal miners in Scranton, Pennsylvania. T...
