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OutRival Presents: The New Normal
The New Normal goes inside the organizations rebuilding their operations around AI. The companies winning the next decade will be the ones who show up for customers at every moment that matters. They shifted from reactive support to proactive relationship-building across the entire customer lifecycle. For our guests, this is already how things work. For everyone else, it's a glimpse into the future, early. We sit down with leaders in higher ed, insurance, travel, and beyond. They didn't catch up to AI. They used it to set a new standard for the people they serve. Welcome to the New Normal.
OutRival Presents: The New Normal
Latest Episodes
How SNHU Serves 300,000 Students With AI Agents and Human Advisors
OutRival CEO Ruben Harris sits down with Lisa Marsh Ryerson, President of Southern New Hampshire University, to break down how one of America's largest universities serves 300,000 students with AI agents working alongside human advisors.
OutRival Presents The New Normal Ep 5: National University President Dr. Mark Milliorn
Rubén Harris sat down with Dr. Mark Milliron, President of National University, on campus in San Diego, to talk about running a university where the competition isn't other institutions. It's poverty. Mark grew up in a family of nine kids wi...
OutRival Presents The New Normal Ep 4: UMass Global, Chancellor Dr. David Andrews
Rubén Harris and Timur Meyster sat down with Dr. David Andrews, Chancellor of UMass Global, at the university's Southern California headquarters, to talk about running a fully online university for working adults in the AI era. David wrote the ...
OutRival Presents The New Normal Ep 3: Western Governors University President Scott Pulsipher
Rubén Harris and Timur Meyster sat down with President Scott Pulsipher of Western Governors University, at WGU's headquarters in Salt Lake City, to talk about running the largest nonprofit online university in America in the AI era. Scott di...
OutRival Presents The New Normal Ep 2: Miami Dade College President Madeline Pumariega
Rubén Harris and Timur Meyster sat down with President Madeline Pumariega of Miami Dade College, inside the college's own AI Center on the Wolfson Campus, to talk about running the largest community college in America in the AI era. Madeline ar...
